Knowledge Check Swarm Theft – WordPress Website

1. What is the number one priority in a threatening situation?

Question 1

A) Protecting store merchandise B) Personal safety of team members and customers   C) Filming the incident for evidence

2. What does the ‘Determine’ step in the 3D personal Safety model focus on?

Question 2

A) Physically intervening to stop the incident   B) Assessing the situation and recognising signs of escalation   C) Confronting the individuals involved

3. If a situation becomes physically threatening, what should you do?

Question 3

A) Try to retrieve the stolen merchandise   B) Withdraw from the situation and ensure staff and customers are safe C) Block the store exit to prevent the group from leaving

4. Why is filming a theft incident with your smartphone discouraged?

Question 4

A) It can provoke aggression from the individuals B) It is against company policy to record incidents C) It is unnecessary because customers will film it

5. If a customer tries to get involved in a theft situation, what should staff do?

Question 5

A) Ask them to step away for their safety   B) Encourage them to help retrieve stolen items   C) Give them instructions on how to film the incident

6. What is a key takeaway from the debriefing session?

Question 6

A) Staff should always try to recover stolen merchandise B) Personal safety is more important than store stock C) Team members should always follow the thief outside the store

7. After handling a challenging swarming theft incident, what should you do to ensure proper closure and support for yourself?

Question 7

A) Forget about the situation and move on. B) Debrief with your manager, discuss what worked well and areas for improvement, and seek additional support such as Sonder if needed. C) Take the rest of the day off to recover.