What are some early warning signs of escalating aggression?
Question 1
A) Pacing, clenched fists, and raised voice
B) Smiling and browsing calmly
C) Asking for assistance in a polite manner
What does it mean to ‘be the best witness’ in a threatening situation?
Question 2
A) Observing and remembering key details while maintaining a safe distance
B) Filming the incident on your phone for evidence
C) Confronting the suspect to get more information for the police
Why is it discouraged to chase a suspect out of the store?
Question 3
A) It is against company policy as it puts your personal safety at risk
B) It could slow down security’s response
C) It might make the suspect leave faster
After a violent or threatening incident, what support is available to employees?
Question 4
A) A debriefing session with the manager and access to support services like SONDER
B) Employees must handle stress on their own
C) No support is provided, as it's part of the job
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