Knowledge Check Instore Theft – WordPress Website

In this scenario, how does offering service like no other help address potential theft situations?

Question 1

A) It distracts the customer from their shopping B) It deters theft by making the customer feel seen and engaged C) It ensures the customer knows about promotions

If a customer starts to show frustration, such as clenching their fists or raising their voice, what should you do?

Question 2

A) Raise your voice back to calm them down B) Remain calm, assess the situation for signs of escalation, and consider calling for your manager if needed C) Ignore the signs and continue the conversation as normal

After a suspected theft situation, what details should you include in your report to the manager or security?

Question 3

A) The customer’s behaviour, any physical details or descriptors (tattoos), items suspected to be taken, and any relevant actions B) A list of promotions the customer may have missed C) Your personal opinions about the customer

What resources are available to you immediately or days after if you feel shaken or upset after handling a theft-related situation?

Question 4

A) Debriefing with your manager and contacting support resources like Sonder B) Taking a break in the fitting room without notifying anyone C) Writing a report and immediately returning to work without further discussion