If a situation becomes physically threatening, what should you do?
Question 1
A) Try to retrieve the stolen merchandise
B) Withdraw from the situation and ensure staff and customers are safe
C) Block the store exit to prevent the gang from leaving
If a customer tries to get involved in a theft situation, what should staff do?
Question 2
A) Ask them to step away for their safety
B) Encourage them to help retrieve stolen items
C) Give them instructions on how to film the incident
What is a key takeaway from the debriefing session?
Question 3
A) Staff should always try to recover stolen merchandise
B) Personal safety is more important than store stock
C) Team members should always follow the thief outside the store
Complete
